Fixquo Mission Statement
Fixquo provides a trusted platform that connects landlords, homeowners, and property
management companies with vetted, experienced, and compliant tradespeople.
Unlike traditional marketplaces, Fixquo carefully limits the number of contractors operating
within each area and only approves tradespeople who have been thoroughly vetted, tested, and have previously demonstrated their workmanship and professionalism.
Customers can post maintenance, compliance, and repair jobs directly through the platform, while approved tradespeople are given the opportunity to accept suitable work opportunities.
This approach reduces unnecessary competition and creates sustainable business opportunities for contractors while ensuring customers receive reliable and efficient service.
Fixquo monitors the customer journey from enquiry to completion by facilitating communication, verifying compliance, gathering customer feedback, and ensuring
accountability throughout the process. Every job remains open until the customer confirms that the work has been completed to their satisfaction.
Our mission is to make property maintenance simpler, more transparent, and stress-free by creating a fair marketplace built on trust, quality, and long-term relationships.
The Fixquo Promise
• Only vetted, tested, and compliant tradespeople are approved to join the platform.
• The number of contractors in each area is carefully controlled to maintain service quality and reduce unnecessary competition.
• Customers can choose from a select group of trusted local professionals.
• Fixquo monitors communication and customer satisfaction throughout the process.
• Tradespeople are required to upload photographs, videos, invoices, certificates, and other relevant completion documents to the Fixquo portal upon completion of each job.
• Jobs are not considered complete until the customer confirms satisfaction.
• Tradespeople remain responsible for the quality and workmanship of the services they provide.
Fixquo does not supervise or inspect works on site. Instead, we provide the technology,
support, and trusted contractor network that enables customers and tradespeople to work together with confidence.
Vision and Principle
Vision
To become the UK’s most trusted property maintenance marketplace by connecting landlords, homeowners, and property management companies with vetted and compliant tradespeople through technology, transparency, and accountability.
Unique Selling Point
Fixquo is not an open marketplace. We carefully vet and limit the number of tradespeople in each area, reducing unnecessary competition and ensuring customers have access to trusted local professionals. Through our platform, we monitor the customer journey from enquiry to completion, with all contractors required to upload job completion evidence and compliance documents.
Our Principles
• Quality over quantity – We prioritise quality by carefully selecting and limiting the number of tradespeople operating within each area.
• Trust – We build trust by working only with vetted, compliant, and experienced professionals.
• Professionalism – We expect the highest standards of workmanship, communication, and conduct from every contractor on our platform.
• Customer-focused service – We are committed to delivering a smooth, transparent, and reliable experience for every customer.
• Long-term relationships built on reliability and confidence – We aim to create lasting partnerships with customers and tradespeople based on consistency, accountability, and mutual trust.
Transparency and Accountability
Fixquo is committed to maintaining transparency and accountability throughout the customer
journey by promoting clear communication, fair processes, and professional standards.
We achieve this by:
• Requiring all tradespeople to undergo vetting and compliance checks before joining the platform.
• Providing customers with clear quotations and a defined scope of work before any job begins.
• Keeping all job-related communication and updates within the Fixquo platform whenever possible.
• Requiring tradespeople to upload photographs, videos, invoices, certificates, and other relevant documents upon completion of each job.
• Encouraging customers to provide honest feedback and report any concerns in a timely manner.
• Monitoring customer satisfaction and supporting both parties in resolving genuine disputes.
• Maintaining performance records to ensure tradespeople continue to meet Fixquo’s standards.
• Holding tradespeople accountable for the quality and workmanship of the services they provide.
By combining technology with trusted professionals, Fixquo creates a transparent and accountable marketplace that benefits both customers and tradespeople.